Before you contact Technical Engineering Service Corporation, you may want to check to see if your question is listed below.
Do you have the Sharp Edge Tester Model SET-50™ and Tape Cap Kit Model TC-3™ in stock?
Yes, these items are kept in constant supply. Should you be ordering large quantities of either item, you may want to check ahead to ensure that we can have them available for you.
Does the Sharp Edge Tester Model SET-50™ meet UL Std. 1439 ?
Yes, this tool was designed upon specific request of Underwriters Laboratories to meet this standard.
Is the Sharp Edge Tester Model SET-50™ calibrated?
Yes, the tool is calibrated when it leaves our facility.
Does Technical Engineering Service Corporation service the tool?
If the tool requires service within one year of the original purchase date, we will service it at no cost to you, except for the round-trip shipping costs from your company to our facility, which you would be responsible for. If the tool requires service after one year from the date of purchase, we can service it, at cost to you, including round-trip shipping which is your responsibility.
How soon can I receive my order?
Once we receive confirmation of your order with payment, we will ship the tool within 3-5 business days.
Does the Sharp Edge Tester Model SET-50™ come with a warranty?
The Sharp Edge Tester Model SET-50™ has a one-year warranty from date of purchase. The Tester is factory sealed. Tampering with the tool voids the warranty.
Can I get my tool calibrated?
Yes, you can take the User's Manual that accompanied your Sharp Edge Tester and bring it to a local calibration house. The User's Manual contains calibration instructions.
Do you offer distributor opportunities?
Yes, we frequently work with distributors around the world. If you would like to set up a distributorship for the Sharp Edge Tester, please contact us at tesinfo@aol.com or (732) 901-7116. Specific criteria for setting up a distributorship include that there is currently not an existing distributorship in the country or location where you wish to sell these tools, and that you commit to selling a minimum quantity annually in order to receive a discount.
Can I get a tool customized for my specific product?
We would be happy to work with you to customize the Sharp Edge Tester for any application that you may need it. Please contact us at 732-901-7116 or via e-mail at tesinfo@aol.com.
Can I get Tape Caps customized for a specific application I may need?
Yes, we have customized Tape Caps for a number of customers and we would be happy to work with you to customize the Tape Caps for any application that you may need. Please contact us at 732-901-7116 or via e-mail at tesinfo@aol.com.
What if I require a ProForma Invoice?
Please send an e-mail to tesinfo@aol.com and we will forward you a ProForma Invoice.
How are shipping and handling charges calculated?
We ship exclusively through Federal Express. Once you have selected the quantities you would like to order, you will be able to select the FedEx delivery method (e.g., overnight, ground, etc.) during the checkout process. The selected shipping method and corresponding cost will be automatically filled in on the order form. All orders are subject to a mandatory handling fee which covers our administrative costs to process paperwork, including international documents, when applicable; perform quality assurance checks; and picking, packing, and delivery to the Fedex facility. Please note for International orders all duties and taxes are to be paid by the Customer.
How can I pay for my order?
There are several ways you can pay us:
- You can elect to pay us via your PayPal account.
- If you do not have a PayPal account, you can charge it to your credit card via PayPal and simply send the monies to tesinfo@aol.com. There is no charge to open a PayPal account. (See how to do this under the “How do I pay via PayPal?” question below.)
- You can send us a Purchase Order with Check (in U.S. dollars).
- You can send us a Bank Wire. (We can provide you with bank wire information. There is an additional $25 bank wire charge. Please contact us at tesinfo@aol.com and request bank wire information.)
What if I elect not to use PayPal?
Our online ordering system also provides the opportunity to pay direct with a credit card (through the PayPal system without opening up a PayPal account). Additionally, there are 2 other payment methods:
- Through Purchase Order with Check (in US Dollars) sent to our address:
Technical Engineering Service Corporation
2911 Rock Hill Lane
Toms River, NJ 08755 USA - Through Bank Wire. We can provide you with bank wire information. There is an additional $25 bank wire charge.
What if I prefer to order via Purchase Order and a Check?
Please send the Purchase Order with the Check to:
Technical Engineering Service Corporation
2911 Rock Hill Lane
Toms River, NJ 08755 USA
Note: we recommend that you go through the ordering process to calculate the amount of shipping you will need to pay and also be sure to add on the handling fee ($20 domestically or $25 outside of the Continental U.S.).
Can I send a Purchase Order and pay for the tool after I receive it?
No. We require payment in full in advance before we can ship your order.
How do I pay via PayPal?
1. Go to www.paypal.com
2. Click on the “Send Money” option and in the drop down box choose “Send Money Online.”
3. Enter in our email address: tesinfo@aol.com and your email address.
4. Enter in the total dollar amount of your order.
5. Click “continue.”
6. Note: if you do not have a Paypal.com account, you may be asked to create one. You can do so at no charge.
7. Under “Payment Method” you can click “change” and choose from the following options:
a. Pay via a Paypal balance if you have one
b. Pay via your checking account
c. Pay via credit card
Note: there are two prompt boxes in the upper righthand corner that ask you to “Add a Bank Account” or “Add a Credit Card.”
8. Follow the prompts to input your method of payment, billing address, etc.
9. Review the info, click “continue” and then click “Send Money.”
10. Your transaction is now complete and you will receive a confirmation email from us when your payment has been received.