FAQs

Technical Engineering Service Corporation will be closed on Thursday, November 23 and Friday, November 24 in observance of the US Thanksgiving holiday.

Before you contact Technical Engineering Service Corporation, you may want to check to see if your question is answered below:

UL STANDARD 1439

Does the Sharp Edge Tester Model SET-50™ meet UL Standard 1439?
Yes, this tool was designed upon specific request of Underwriters Laboratories to meet this Standard.

Does the Tape Cap Kit Model TC-3™ meet UL Standard 1439?
Yes, the Tape Cap Kit Model TC-3™ meets this Standard.

SHARP EDGE TESTER MODEL SET-50™

Does the Sharp Edge Tester Model SET-50™ meet UL Standard 1439?
Yes, this tool was designed upon specific request of Underwriters Laboratories to meet this Standard.

Do you have the Sharp Edge Tester Model SET-50™ in stock?
Yes, these items are kept in constant supply. Should you be ordering large quantities, you may want to check ahead to ensure that we can have them available for you.

What does the Sharp Edge Tester Model SET-50™ come with?
The Sharp Edge Tester Model SET-50™ includes a User’s Manual, a Certificate of Calibration, and one tape cap located on the pressure head of the tester.

Can I get my tester recalibrated?
Yes, Technical Engineering Service Corporation can recalibrate your tester and provide you with a new Certificate of Calibration.

For Customers within the USA: The cost is $45 for the recalibration plus $15 for the return shipping cost via Federal Express within the USA (for a total cost of $60). Or you can take the User’s Manual that accompanied your Sharp Edge Tester Model SET-50™ and bring it to a local calibration laboratory. The User’s Manual contains calibration instructions.

For International Customers: The cost is $45 USD for the recalibration. The return shipping cost via Federal Express will be dependent upon the shipping charge to return the tester to your country. Customer will also be responsible for paying duties and taxes – DAP – Delivered At Place. Or you can take the User’s Manual that accompanied your Sharp Edge Tester Model SET-50™ and bring it to a local calibration laboratory. The User’s Manual contains calibration instructions.

If you are interested in having us recalibrate your tester, please e-mail us at tesinfo@aol.com. We will send you our Recalibration Information Sheet that contains cost (explained above), lead time, and where to send your tester back. We will also send you an Invoice. Payment in full in advance in USD is required before work can begin on your tester.

Technical Engineering Service Corporation provides recalibration, repair and replacement part services only to its own products, which are proudly made in the USA.

Can I get a tool customized for my specific product?
Yes, we have worked with Customers to customize the Sharp Edge Tester for their product. Please e-mail us at tesinfo@aol.com with your specific requirements. We are the only company that can customize our Sharp Edge Tester for your product. Lead time and cost are dependent upon work involved.

Why Do I Need the Sharp Edge Tester Model SET-50™?
Everything from appliances to electronics to metal fabricated parts, etc., has the potential to be dangerous if its rough edges are not tested for sharpness. Our Sharp Edge Tester Model SET-50™ complies with Underwriters Laboratories U.L. Standard 1439 for “Determination of Sharpness of Edges”.

How Does the Sharp Edge Tester Model SET-50™ work?
The Sharp Edge Tester Model SET-50™, partnered with our Tape Cap Kit Model TC-3™, (specifically made to be used with the Sharp Edge Tester Model SET-50™), is extremely easy to use. When testing with the force the tester applies, a dangerously sharp edge will cut through the two outer layers of the sensing tape on the Tape Cap exposing the black layer of tape (bottom layer). This means that your product does not meet UL’s sharp edge safety testing standards. If you do not cut through to the first layer of beige Teflon tape, then your edge meets the UL Standard 1439 and is acceptable for consumer use.

Used according to directions our uniquely engineered tester provides the proper pressure for this sensitive test. Run the tester 2 inches along the edge of a manufactured item and then back 2 inches to its starting position, without the removal of the tester from the edge, and it will provide a PASS/FAIL test of the object’s safety for general use. The Sharp Edge Tester Model SET-50™ works with specially constructed tape caps (simulating the skin on a finger) that fit onto the pressure head of the tester. When the tester is run along an edge, the tape cap will either remain intact (pass) or slit open where third layer of foam (black bottom layer) is visible (fail).

TAPE CAP KIT MODEL TC-3™

Does the Tape Cap Kit Model TC-3™ meet UL Standard 1439?
Yes, the Tape Cap Kit Model TC-3™ meets this Standard.

Do you have the Tape Cap Kit Model TC-3™ in stock?
Yes, these items are kept in constant supply. Should you be ordering large quantities, you may want to check ahead to ensure that we can have them available for you.

What does the Tape Cap Kit Model TC-3™ contain?
The Tape Cap Kit Model TC-3™ contains 44 handmade tape caps per box.

Do I need to order the Tape Cap Kit Model TC-3™ now since the Sharp Edge Tester Model SET-50™ comes with one tape cap?
Yes, it is suggested that you do. Please note that the Sharp Edge Tester Model SET-50™ comes with one (1) tape cap located on the pressure head of the tester. Should this tape cap be cut during edge sharpness testing, it should be examined and discarded. It is important to have multiple tape caps on hand, especially during assembly line testing. That is why the Tape Cap Kit Model TC-3™, consisting of 44 handmade tape caps in a box, will provide a ready supply of tape caps. Plus you will save on additional shipping and handling costs if the Tape Cap Kit Model TC-3™ is ordered at the same time as the tester. The Tape Cap Kit Model TC-3™ was specifically made for the Sharp Edge Tester Model SET-50™.

How should I store my Tape Cap Kit?
The Tape Caps should be stored in a cool, dry location.

Can I get Tape Caps customized for a specific application I may need?
Yes, we have worked with Customers to customize Tape Caps for their applications. Please e-mail us at tesinfo@aol.com with your specific requirements.

CUSTOMIZED PRODUCTS

Can I get a tool customized for my specific product?
Yes, we have worked with Customers to customize the Sharp Edge Tester for their product. Please e-mail us at tesinfo@aol.com with your specific requirements. Lead time and cost are dependent upon work involved.

Can I get Tape Caps customized for a specific application I may need?
Yes, we have worked with Customers to customize Tape Caps for their applications. Please e-mail us at tesinfo@aol.com with your specific requirements.

LEAD TIME, ORDERING PROCESS

How soon can I receive my order?
Once we receive confirmation of your order with payment, we typically ship within 3-5 business days. Larger orders may take 5-7 business days.

How do I request a Pro-Forma Invoice?
Please send an e-mail to tesinfo@aol.com, and we will e-mail a Pro-Forma Invoice to you. Please include your “bill to” and “ship to” addresses, including postal code, as well as a contact name for both addresses. Please also indicate the quantities of each product you would like to order, and we will put together a Pro-Forma Invoice that includes product, shipping, handling (and bank wire, if applicable) costs for you.

Do I need to order the Tape Cap Kit Model TC-3™ now since the Sharp Edge Tester Model SET-50™ comes with one tape cap?
Yes, it is suggested that you do. Please note that the Sharp Edge Tester Model SET-50™ comes with one (1) tape cap located on the pressure head of the tester. Should this tape cap be cut during edge sharpness testing, it should be examined and discarded. It is important to have multiple tape caps on hand, especially during assembly line testing. That is why the Tape Cap Kit Model TC-3™, consisting of 44 handmade tape caps in a box, will provide a ready supply of tape caps. Plus you will save on additional shipping and handling costs if the Tape Cap Kit Model TC-3™ is ordered at the same time as the tester. The Tape Cap Kit Model TC-3™ was specifically made for the Sharp Edge Tester Model SET-50™.

SHIPPING & HANDLING

How are shipping charges calculated?
We ship exclusively through Federal Express. Once you have selected the quantities of each product you would like to order, you will be able to select your choice of the FedEx delivery method during the checkout process:
-For our International Customers (International Priority or International Economy).
-For our USA Customers (Priority Overnight, Standard Overnight, 2 Day AM, 2 Day, Express Saver, Ground, Home Delivery).

The selected shipping method and corresponding cost will be automatically filled in on the order form.

Please note for International orders all duties and taxes are to be paid by the Customer – DAP – Delivered At Place.

Can I ship my order UPS?
Yes, if you prefer your order be shipped via UPS, we can accommodate your request.

How is the Handling charge calculated?
All orders are subject to a mandatory handling fee ($20 USD for Domestic and $25 USD for International orders) which covers our administrative costs to process paperwork, (including International documents, when applicable); perform a second quality assurance check; picking, packing and delivery to the FedEx facility.

Please note for International orders all duties and taxes are to be paid by the Customer – DAP – Delivered At Place.

What are your International Incoterms?
DAP – Delivered At Place. (Customer is responsible for paying duties and taxes.)

PAYMENT OPTIONS

What types of payment methods do you accept?
There are 5 ways that you can pay us.

The website is directly set up to accept:
-Credit cards.
-Credit cards via PayPal.
-Check payment.

For your convenience, we offer two additional payment options for our Customers. Please contact us at tesinfo@aol.com to arrange:
-Credit Card by Phone.
-Bank Wire Transfer.

Credit Cards:

We accept all major credit cards via our secure online merchant service.

My credit card will not go through. What could be the problem?
There can be several reasons why your credit card is not being accepted:
-Did you enter the correct credit card number?
-Did you enter the correct expiration date?
-Did the credit card expire?
-The security code is the 3 or 4 digit code on the back of your credit card. (Some credit cards have the security code on the front, such as AMEX).
-Is there enough money on the credit card to cover the purchase?
-Does the person’s name on the credit card you are using match the name on the credit card billing statement? It must be an exact match. Otherwise, if you insert another name, your credit card company will not accept it.
-Is the billing address associated with the credit card billing statement information the same as the address and zip code/postal code you are entering?
-Did you abbreviate anything? There are times credit card companies do not accept abbreviations on the address. This usually happens when using an AMEX card.
-Please refer to your credit card company if none of the above work.

PayPal:

How do I pay by PayPal?
You can elect to pay us via your PayPal account. If you do not have a PayPal account, you can charge it to your credit card via PayPal and simply send the monies to tesinfo@aol.com. There is no charge to open a PayPal account.

• Go to www.paypal.com
• Click on the “Send Money” option, and in the drop down box choose “Send Money Online”.
• Enter in our e-mail address: tesinfo@aol.com and your e-mail address.
• Enter in the total dollar amount of your order.
• Click “Continue”.
• Note: If you do not have a PayPal.com account, you may be asked to create one. You can do so at no charge.
• Under “Payment Method” you can click “Change” and choose from the following options:
• Pay via a PayPal balance if you have one
• Pay via your checking account
• Pay via credit card
Note: there are two prompt boxes in the upper right-hand corner that ask you to “Add a Bank Account” or “Add a Credit Card”.
• Follow the prompts to input your method of payment, billing address, etc.
• Review the info, click “Continue” and then click “Send Money.”
• Your transaction is now complete and you will receive a confirmation e-mail from us when your payment has been received.

My credit card will not go through. What could be the problem?
There can be several reasons why PayPal is not accepting your credit card:
-Did you enter the correct credit card number?
-Did you enter the correct expiration date?
-Did the credit card expire?
-The security code is the 3 or 4 digit code on the back of your credit card. (Some credit cards have the security code on the front, such as AMEX).
-Is there enough money on the credit card to cover the purchase?
-Does the person’s name on the credit card you are using match the name that you are using as the “bill to” for the order? It must be an exact match or PayPal will not accept it.
-Is the billing address associated with the credit card billing statement information the same as the address and zip code you are entering?
-Did you abbreviate anything? There are times when PayPal does not accept abbreviations on the address. This usually happens when using an AMEX card.
-Please refer to your credit card company if none of the above work.

Check Payment:

When selecting payment by Check on our website, simply click on “Check” and mail in your check. Once check is received, order will be shipped.

We accept Check payment through:
-Hard copy checks. (Note for International Customers, there is a $10 USD additional charge to cover the International bank processing fees.), or
-Electronic Funds Transfer/ACH. Please e-mail us at tesinfo@aol.com and we can send you our Check routing information to electronically transfer funds.

What if I prefer to order via Purchase Order and a Check?
Please send the Purchase Order with the Check to:
Technical Engineering Service Corporation
11 Robert Drive
Princeton Junction, NJ 08550 USA
Note: we recommend you go through the ordering process to calculate the amount of shipping you will need to pay and also be sure to add on the handling fee:
-$20 USD for USA, or
-$25 USD for International. (There is also a $10 USD additional charge to cover the International bank processing fees for the Check.)

Can I send a Purchase Order and pay for the tool after I receive it?
While we require payment in full in USD in advance before we can ship your order, please contact us at tesinfo@aol.com to further discuss your request.

Credit Card by Phone:

For Customers in the USA who prefer to pay by Credit Card by Phone, we now offer this payment method. Please note we are not staffed 24/7 at this time. If you would like to pay by this option, please e-mail us at tesinfo@aol.com, and we will arrange a mutually convenient time to call you to obtain your credit card information for the transaction.

Please note our credit card processor has advised us to tell our Customers that it will take 1-3 business days for the funds to be deposited into our account. Once we receive the funds, we will immediately ship your order.

Or you can order directly through this website and enter your credit card information right on the Checkout page. We accept all major credit cards via our secure online merchant service.

I prefer not to use PayPal and would like to pay by credit card. Can I do this?
Yes, we now take credit cards over the phone. If you would like to pay by this option, please e-mail us at tesinfo@aol.com, and we will arrange a mutually convenient time to call you to obtain your credit card information for the transaction. Or you can enter your credit card information directly on this website.

Bank Wire Transfer:

For International Customers who prefer to pay by Bank Wire Transfer, there is an additional $25 USD charge to cover the cost of the bank wire transfer fee the bank charges. Please e-mail us at tesinfo@aol.com. We will prepare a Pro-Forma Invoice and e-mail it to you with a copy of our Bank Wire Information Sheet.

Please send us your “bill to” and “ship to” addresses, the “contact person” the order should be sent to, the quantity and products you would like to purchase and your FedEx shipping method (example: FedEx International Priority or FedEx International Economy).


RECALIBRATION

Can I get my tester recalibrated?
Yes, Technical Engineering Service Corporation can recalibrate your tester and provide you with a new Certificate of Calibration.

For Customers within the USA: The cost is $45 for the recalibration plus $15 for the return shipping cost via Federal Express within the USA (for a total cost of $60). Or you can take the User’s Manual that accompanied your Sharp Edge Tester Model SET-50™ and bring it to a local calibration laboratory. The User’s Manual contains calibration instructions.

For International Customers: The cost is $45 USD for the recalibration. The return shipping cost via Federal Express will be dependent upon the shipping charge to return the tester to your country. Customer will also be responsible for paying duties and taxes – DAP – Delivered At Place. Or you can take the User’s Manual that accompanied your Sharp Edge Tester, Model SET-50™ and bring it to a local calibration laboratory. The User’s Manual contains calibration instructions.

If you are interested in having us recalibrate your tester, please e-mail us at tesinfo@aol.com. We will send you our Recalibration Information Sheet that contains cost (explained above), lead time, and where to send your tester back. We will also send you an Invoice. Payment in full in advance in USD is required before work can begin on your tester.

Technical Engineering Service Corporation provides recalibration, repair and replacement part services only to its own products, which are proudly made in the USA.

REPAIRS & REPLACEMENT PARTS

Does Technical Engineering Service Corporation service the tester?
If the tester requires service within one year of the original purchase date, we will service it at no cost to you, except for the round-trip shipping costs from your company to our facility, which you would be responsible for.

If the tester requires service after one year from the date of purchase, we can service it, at cost to you, including round-trip shipping costs, which is your responsibility. Additionally, when we examine the tester and determine it needs repairs or replacement parts, we will first notify the Customer, explain what needs to be done and the cost. We will await their response and additional payment before work will be done.

Technical Engineering Service Corporation provides recalibration, repair and replacement part services only to its own products, which are proudly made in the USA.

WARRANTY

Does the Sharp Edge Tester Model SET-50™ come with a warranty?
The Sharp Edge Tester Model SET-50™ has a one-year warranty from date of purchase. The tester is factory sealed. Tampering with the tool voids the warranty.

DISTRIBUTOR OPPORTUNITIES

Do you offer Distributor opportunities?
Yes, we work with Distributors worldwide. Distributors for us are provided exclusive territory, in most cases, volume discount pricing, leads we receive, etc. If you are interested in becoming a Distributor for us and would like to learn more, please e-mail us at tesinfo@aol.com, and we will provide you with additional information.

Where are you seeking Distributors?
We are interested in increasing our Distributor network. If you would like to become a Distributor for the Sharp Edge Tester Model SET-50™ and Tape Cap Kit Model TC-3™, please contact us at tesinfo@aol.com to let us know where you would sell our products. We are especially seeking Distributors for:
-Western Europe
-Eastern Europe
-Canada
-Mexico
-Singapore
-Malaysia
-USA